Refund policy
Effective date: November 11, 2026
This policy explains when we issue refunds for Funder Brief packages. To request a refund or raise a concern about your brief, email [email protected].
Before research starts
If you request a refund before we start research on your brief, we will refund the full amount you paid for that purchase. Research starts when we begin work after receiving your completed intake questionnaire. If you have paid but have not yet returned the intake, or we have received it but have not started research, you can still request a full refund.
This applies to all one-time packages: the Founding brief ($149), Funder Brief ($349), and For grant writers ($199).
After the report is delivered
If we have delivered your report and you believe it does not meet the scope described on our website — 15 ranked funders, a 12-month deadline calendar, and 3 best first approaches, based on the intake details you provided — email us and explain the gap.
We will provide one free revision to bring the report within that scope. If, after that revision, the report still does not meet the scope, we may offer a partial refund at our discretion.
A difference of opinion about which funders are the best fit, or a funder's later decision not to award a grant, is not by itself a failure to meet the scope. Our research is informational only and does not guarantee funding.
Funder Watch
You may cancel a Funder Watch subscription at any time. Cancellation stops future monthly charges. We do not refund the current month that has already been billed. After you cancel, you will keep access through the end of the period you have paid for, and no further charges will be made.
To cancel, email [email protected]. If we have sent you a Stripe customer portal link, you may also cancel there.
How refunds are issued
Approved refunds are returned to the original payment method through Stripe. It may take several business days for the credit to appear, depending on your bank or card issuer.
Contact
For refund questions, email [email protected].